Intrade Hours of Operation and Member Support Hours

Wednesday, Feb 28, 2007

Intrade Hours of Operation and Member Support Hours.

From 1^st March 2007 the Intrade Hours of Operation and Member Support Hours are as follow:

1. The Intrade exchange will be open seven days per week, and shall close daily for normally 1 hour from 2:00am ET (7:00am GMT) to 3:00am (8:00am GMT).
2. e-mail support to help@intrade.com is provided twenty four hours per day, seven days per week. Our member response target is to reply in the first instance within 60 minutes of receipt.
3. Live Chat support is also normally provided twenty four hours per day, seven days per week but there will be times when Live Chat will not be available. Our member response target in the first instance is within 15 minutes of a new chat session commencing.
4. Telephone support shall be provided Monday to Friday between 8:00 a.m. and 4:30 p.m. Eastern Time. This is available using Skype or by calling +353-1-6200-300. Please be aware that our toll-free customer service line is no longer available.