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=In-Running Events >Exchange News
New Accounts
I want to open an account. How
do I get started?
Is there a minimum deposit required
to open an account?
How do I deposit funds into
my account?
I'm
experiencing trouble with my credit card. Who should I contact?
How do I update my account information?
I completed the on-line application
but did not receive the confirmation email?
Where
can I find the Exchange Rules?
What are my tax obligations?
How do I withdraw funds from
my account?
Where can I view my Account Statement?
Where can I view my trading history?
I am having problems understanding
my statement. Can you help?
What currency can I deposit?
How many credit cards can
I add to my account?
What is a Trading Credit?
Am I required to submit documentation
for my intrade account?
Is it safe to use my Credit Card on the Exchange?
How do you protect my privacy?
Where is my money held?
How do I contact intrade?
I want to open an account. How do I get started?
Before you can trade the contracts listed on the exchange you need to open and fund a trading account.
To open an account just complete the online application form (takes 2 minutes) and we will send you instantly by mail your confirmation code and account details. See below if you have any problems.
You may fund your account in many ways including check, bank wire, credit card etc. See here for more details on funding your account.
Once you have opened and funded your account you are ready to trade but you may then wish to view our Trading Demo
Our Exchange Representatives are ready 24/7 to answer any questions you may have by mail and live chat ( contact us )
You may telephone our Exchange Representatives on 1-866-303-1929 between 3am ET and 5pm ET (Telephone coverage is extended for key events, see Exchange Announcements on the Homepage for details).
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Is there a minimum deposit required to open an account?
We recommend that you initially fund your account with $100, however you can start trading with less.
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How
do I deposit funds into my account?
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Verifying
Credit Cards:
For credit card deposits
we request that you send us a proof of id and ownership of your credit
card. Simply photocopy a passport or photo id and both sides of your credit
card and fax us a copy on +1866 3031924 or scan and email them to
help@intrade.com
It is important that the copies be legible. Exchange reserves the right
to request further information for any transaction if necessary.
Verifying
Checks:
Once we have received 1 check
from you which has successfully cleared through the banking system, we
may accept additional similar checks (i.e. drawn on the same bank/institution,
for a similar amount) and process them to your account immediately.
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I'm experiencing trouble with
my credit card. Who should I contact?
Many North American banks decline credit card transactions for certain
classes of merchants. This determination is made by the banks and not
the Exchange or the credit card companies. If you encounter a problem
using your credit card, we suggest that you contact us as we maybe able
to assist you with this or consider using one of our other
deposit
options
. Also, please ensure that the documentation
verifying
your card
has been received by the Exchange if you experience
difficulties with your second deposit but not your first.
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How do I update my account
information?
You may update your address and other details in the Customer Details
section of My Account.
To update your email address, please contact
help@intrade.com
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I completed the on-line application
but did not receive the confirmation email?
If you do not receive the confirmation email, contact the Exchange by
email at
help@intrade.com
Please include your NAME and the ANSWER to the Security Question you entered
when signing up. Please be aware that some mail systems have filters that
stop the delivery of mail in certain circumstances.
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Where can I find the Exchange
Rules?
Click
here
to access our Rules and related documents. There is also
a link to the Rules at the bottom of every page throughout the site.
The rules comprise of the Exchange Rules, the Contract Rules, the Privacy
Policy and the Data Protection Consent. The Contract Rules describe how
we list and expire contracts.
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What are my tax obligations?
Due to the changing nature of tax law and code and the fact that the Exchange
has members from over 120 tax jurisdictions it is not possible for us
to give us an opinion on your own tax obligations. We do recommend you
obtain independent professional advice on the tax implications of using
the Exchange if you are concerned about such matters.
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How do I withdraw funds from
my account?
Withdrawals are made via the My Account page by selecting the method of
withdrawal you wish to use. All withdrawals must be requested from here
and cannot be processed via Live Help, email or telephone. The exchange
is determined to process your withdrawal as quickly as possible and offers
you all the following methods:
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Members are
permitted two free withdrawals per calendar month, thereafter there is
a $10 administration fee imposed, with the exception of bank wires.
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Where
can I view my Account Statement?
Go to the My Account tab and select Account Statement from the options
on the left. You can view the statement online for the previous 10, 30
or 60 days. If you need information for greater than 60 days please contact
us. Click on a date or a heading for detailed transactions, showing P&L
and fees paid.
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Where can I view my trading
history?
Go to the My Account tab and select either Current or Expired Positions
from the options on the left. Click on Trades to view a trading history
or click on P&L to view your Profit and Loss for each contract.
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I am having problems understanding my statement. Can you help?
Trading Fees are the amount of fees you paid the exchange for trades that
occurred on this day.
Expiry Fees are the amount of expiry fees you paid the exchange for contracts
held to expiry on this day.
Trade PL is the amount of profit/loss made from trading.
Expiry PL is the amount of profit/loss made from holding a position to
expiry
Variation margin is the financial amount by which your account balance
is adjusted on this day reflecting unrealised gains or losses in open
positions relative to the closing price.
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What currency can I deposit?
All Exchange Accounts are denominated in US Dollars, however we also accept
funds in all other major currencies (e.g. Sterling, Euro, Canadian Dollars
and Australian Dollars). Once the funds are received by our bank they
are converted to US Dollars at commercial rates. If you wish to deposit
in other currencies please contact the Exchange.
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How many credit cards
can I add to my account?
You may register up to 3 credit cards on your account. Please note that
your credit card deposit limit applies across all cards on your account
and not for each card individually.
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What is a Trading Credit?
Exchange bonuses, such as deposit bonuses, are awarded as Trading Credits.
A Trading Credit adds to your available balance and may be used to fund
trades. A Trading Credit may not be withdrawn as cash. Any profit or loss
arising from using the Trading Credit will be added to or debited from
your cash balance.
If you withdraw
your deposit without trading the entire capital amount at least once,
any deposit bonus will be reversed. Once you have paid trading fees equal
to the Trading Credit, you may request to have the Trading Credit converted
into cash.
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Am I required to submit documentation for my intrade
account?
You are generally not required to submit documentation to open and use
your account. However if you wish to use the following method's of deposit,
you are asked to submit the following:
Credit Card:
We request that you send us a proof of id and ownership
of your credit card. Simply photocopy a passport or photo id and both
sides of your credit card and fax us a copy on +1866 3031924 or scan and
email them to
help@intrade.com
.
It is important that the copies be legible.
ACH:
complete the form which you download from the ACH deposit
page and fax it to +1866 3031924 or scan and email to
help@intrade.com
,
along with a copy of a blank voided check.
The Exchange
also reserves the right to request documentation from any member where
it deems appropriate.
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Is it safe to use my
Credit Card on the Exchange?
Yes. All transmission of card details between your browser, our servers
and our payment providers are always fully encrypted. Please note the
exchange never asks for your credit card number by email.
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How do you protect my
privacy?
All your personal account details are kept strictly private and confidential.
In no circumstances will we make available information about any individual's
activity or information on the exchange.
Please see our privacy policy section.
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Where is my money held?
Your funds are held in segregated accounts with Irelands largest banks
including National Irish Bank, and Anglo Irish Bank which. Your funds are
completely separate and distinct from the Exchanges own reserves.
To provide additional transparency we have introduced a unique service where an individual member can have a specific account established at our bankers within the suite of segregated accounts. Contact us for more details.
How
do I contact intrade?
Email:
help@intrade.com
Telephone: 1-866-303-1929 (From US only)
+353-1-6200-365
Fax: 1-866-303-1924 (From US only)
+353-1-6200-396
Live Help
Mailing Address:
Intrade
Unit A1, Hume House
Hume Centre, Hume Avenue
Park West Industrial Park
Dublin 12, IRELAND
Hours:
Email assistance and Live Help is available 24/7.
Our telephone hours are 8am to 10pm Dublin time (3am to 5pm ET). Extended
for key events - check Exchange News)
Certain banking queries may only be addressed during Dublin banking hours
(up to 1pm ET Monday to Friday).